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  • Shrimp Fever > Shipment Policy, Returns and FAQs

    Shipment Policy, Returns and FAQs

    ShrimpFever’s Shipment Policies, DOA Questions and FAQ.

    Q: I would love to get started with shrimp but not sure what to do?
    A: Visit our Shrimp Fever University Articles to learn everything you need to start a successful tank,and also our catalog for our “Beginners Shrimp Packages” (which will be available soon on the shrimp fever store)

    Q: What size are your shrimps?
    A: We prefer to ship sub adult size shrimp as they travel better than adults, however we strive to provide ultimate customer service so if you prefer a larger size please request it while ordering and we will accommodate if possible.

    Q: What are the methods of payment accepted at this time?
    A: We accept Cash, Credit Cards, Email Transfers, and PayPal. We do not accept debit currently.

    Q: Where are all your shrimps coming from?
    A: We import our shrimp from reputable farms in Taiwan, Singapore, Indonesia, USA, Canada and Hong Kong.  In addition, we also breed a small percentage of our shrimp for sale.

    Q: How are shrimp and fish shipped and what about the winter weather or summer?
    A: We ship all our shrimps and fish carefully packed in double bags, or breather bags for larger quantities of livestock. We then wrap the bags in bubble wrap or a Styrofoam lined cardboard box filled with peanuts or foam to minimize shaking or shifting during transit. In the winter, we add a heat pack to help the shrimps brave the cold and summer we add an ice pack if needed. If the weather is deemed optimal, nothing is added.

    Q: What are your shipping times and period?
    A: We ship livestock  Mondays and Tuesdays so they never have to sit at the post office over the weekend.  The cut off time for orders to be shipped out the same week is Tuesday 8AM EST. If we receive your order after 8AM EST on Tuesday,  your package will be shipped out the following Monday. Please contact us directly if you need to make special shipping arrangements (DOA policy may be void due to special requests)

    Q: Do we get a tracking number with our orders?
    A: Yes, of course! A tracking number will be updated to PayPal if you paid via Paypal, and if you paid via Email-Transfer EMT, a tracking number will be emailed to you from our staff. It is your responsibility to check your Paypal or Email for the tracking number and keep track of it. Always make sure and check your SPAM mail folder in case your email has filtered the email.

    Q: Our package is late according to delivery standards, what happens?
    A:
    For late packages, we credit you FREE shipping for your next order, not including any handling costs that is included in all of our standard orders.

    Q: What is your livestock guarantee when shipping?
    A: There are absolutely no refunds or substitutions for livestock. We offer several choices for shipping and guarantee live delivery accordingly. Below are our options. Please choose the best option for you based on our policies:

    For our PRIORITY shipping option -  100% GUARANTEED. (all days are an estimated time for standard of delivery)

    For our XPRESSPOST shipping option -  50% GUARANTEED. (all days are an estimated time for standard of delivery)

    For our EXPEDITED shipping optionTHERE ARE NO DOA GUARANTEES. (all days are an estimated time for standard of delivery)

    For our guarantee to be valid the buyer must receive delivery on the first delivery attempt.  Any packages left outside or picked up after the first delivery attempt will not be guaranteed, it is your responsibility to keep track of your package.
    In addition:
    1) Guarantee is void if shipping delay is buyers fault
    2) DOA guarantees and shipping standard times are void if shipping is delayed by forces and events outside of our control.
    3) DOA guarantees cover only Canada, international orders will vary with each order.

    Should you receive any DOA livestock you MUST do the following for the guarantee to be honored:
    1) Notify us within 2 hours of delivery confirmation.
    2) Provide DOA pictures. Pictures must be taken in the original packaging with the bag unopened.

    DOA’s will be credited to your account and replaced with your next order. There are no refunds or substitutions for DOAs.

    Q: My friends and I would like to place a group order, how are the shipping costs determined?
    A: For bulk and group orders please contact us directly at sales@shrimpfever.com. We will determine how to best package your order and give you an estimate based on weight and box size.

    Q: What is your in-store livestock policy?
    A: Should your livestock die in the bag on the way home within a reasonable time frame, please take a photo of the livestock in the bag and when visiting next time present the picture to us for a replacement. No substitutions.

    Q: We ordered a package and placed the wrong address for shipping. What can we do?
    A: It is the buyer’s responsibility to ensure all addresses are correct for shipping and on all invoices and payments. Contact a ShrimpFever agent as soon as possible if you have made an error.  Shrimpfever is not responsible for packages sent to the incorrect provided address. All DOA guarantees are void immediately if this happens.

    Q: We ordered a package and it is still in our custom’s office?
    A: It is the buyer’s responsibility to ensure any livestock or plants purchased are allowed into their country and to adhere to proper regulations and policies regarding the importation of livestock and plants. We sincerely apologize for this inconvenience but we are 100% not responsible if customs does not release your package.

    Q: What is your refund or exchange policy?
    A: There are no refunds for livestock online or in store purchases. Dry goods may be returned in their original, unopened packaging for store credit only within 1 week of purchase

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