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  • Shrimp Fever > Shipment Policy, Returns and FAQs

    Shipment Policy, Returns and FAQs

    ShrimpFever’s Shipment Policies, DOA Questions and FAQ.

    Q: I would love to get started with shrimp but not sure what to do?
    A: Visit our Shrimp Fever University Articles to learn everything you need to start a successful tank,and also our catalog for our “Beginners Shrimp Packages” (which will be available soon on the shrimp fever store)

    Q: What sizes are your shrimps?
    A: We strive to provide ultimate service so whichever size you want, please request it while order and we will do out best to accommodate all requests possible.

    Q: What are the methods of payment accepted at this time?
    A: We accept Cash, Credit Cards, Email Transfers, and PayPal. We do not accept debit currently.

    Q: Where are all your shrimps coming from?
    A: We also breed a small percentage of our shrimp for sale but we import our shrimps from reputable farms from all over the world.
    Taiwan, Singapore, Indonesia, USA, Canada, and Hong Kong.

    Q: How are shrimp and fish sent and what about the winter weather or summer?
    A: We send all our shrimps and fish carefully packed in double bags unless numbers of shrimp and fish are large enough for breather bags. Then it will be wrapped in bubble wrap or
    a Styrofoam lined cardboard box filled with peanuts or foam to minimize shaking/movements during shipping.
    In the winter, we add a heat pack to help the shrimps brave the cold and summer we add an ice pack if needed. If weather is deemed optimal, nothing is added.

    Q: When is your shipping times and period?
    A: We ship livestock from Monday and Tuesday for livestock safety so they never have to sit at the post office over the weekend. We have a cut of time for shipping out livestock. Cut off time is Tuesday 8AM EST for orders to be shipped out same week. If we get your order after 8AM EST on Tuesday, this means your package will be shipped out the following Monday, unless special requests* (DOA policy may be voided due to special requests)

    Q: Do we get a tracking number with our orders?

    A: Yes! Of course, a tracking number will be updated to PayPal if you paid via Paypal, and if you paid via Email-Transfer EMT, a tracking number will be emailed to you from our staff. It is your responsibility to check your Paypal or Email for the tracking number and keep track of it. Always make sure and check your SPAM mail folder in case your email has filtered the email.

    Q: Our package is late according to delivery standards, what happens?

    A: For late packages, we credit you a FREE shipping credit for your next order. But a small packing fee will apply.

    Q: What is your policy for shipping livestock?

    A: For livestock, it all depends on what type of shipping you choose. Please make sure you choose the right shipping method to your liking!

    There are absolutely no refunds or substitutions for livestock.

    For our PRIORITY shipping option -  100% GUARANTEED. (all days are an estimated time for standard of delivery)

    For our XPRESSPOST shipping option -  50% GUARANTEED. (all days are an estimated time for standard of delivery)

    For our EXPEDITED shipping optionTHERE IS NO DOA GUARANTEES. (all days are an estimated time for standard of delivery)

    To qualify for guarantees for all DOA following conditions must be met that the Buyer must;

    1) provide DOA pictures. Pictures must be taken in the original packaging bag unopened.
    2) Buyer must receive delivery on first delivery attempt (any packages left outside or after first delivery attempt will not be guaranteed, it is your responsibility to keep track of your package). 
    3) Guarantee voided if shipping delay is buyers fault.
    4) DOA Guarantees and Shipping standard times are voided if shipping is delayed by forces and events outside of our control. 
    5) Notify us within 2 hours of delivery confirmation. As we can see what time it was delivered on our end.
    6) DOA Guarantees covers only Canada, international orders will vary with each order.

    *DOA guarantees will credited to your own following account and will replaced along with your next following order. There are no refunds or substitutions for DOAs.

    Q: What is your in-store livestock policy?
    A: For our in-store livestock policy, if it dies in the bag on the way home within a reasonable time frame, please take photo of the death in bag and when visiting next time present the picture to us for a replacement. No substitutions. 

    Q: We ordered a package and placed the wrong address for shipping. What can we do?
    A: It is the buyer’s responsibility to ensure all addresses are correct for shipping on all Invoices and Payments sent along with address. Contact a agent AS SOON AS POSSIBLE.  If packages are sent to the wrong address we are not responsible for it if address was not correct to begin with. All DOAs guarantees are all voided immediately if this happens.

    Q: We ordered a package and it is still in our custom’s office?
    A: It is the buyer’s responsibility to ensure all regulations and policy with the buyer’s own country that these animals are allowed into the country. We sincerely apologize for this inconvenience but we are 100% not responsible if customs does not release your package.

    Q: What is your refund or exchange policy?
    A: There are no refunds for livestock online or in store purchases. Dry goods are  able to refund for store credit only within 1 week of purchase, in original non opened condition.

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